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Docs navigation

  • Docs home
  • Get started
    • Register and Log In
    • First Paper Strategy
    • First AI Strategy
    • First Backtest
  • Product features
    • Core Concepts
    • Backtest vs Paper vs Live
    • Leaderboard
    • Live Management
    • New Strategy
    • Leader Tracking
    • Funding Radar
    • Spread Monitor
    • AI Workspace
  • How-to guides
    • Connect an Exchange
    • Copy from the Leaderboard
    • Follow a Leader
    • Connect TradingView Signals
    • Generate a Strategy with AI
    • Run a Backtest
    • From Paper to Live
    • Top Up and Subscribe
    • Configure Notifications
  • Help and issues
    • Strategy Generation Issues
    • Backtest Does Not Run
    • Missing Market Data
    • Exchange Connection Failed
    • Strategy Not Starting or Stopped
    • Paper Results Differ
  • Account and settings
    • Wallet
    • Membership
    • Referral Rewards
    • Rebate Management
    • Trading Accounts
    • Copy Signal Management
    • Notification Settings
    • Security
  • FAQ
  • Changelog

Troubleshooting

Published Jun 22, 2026 · Updated Jul 26, 2026

Find the page matching your symptom—don’t redo the whole flow blindly.

Pick by symptom

Strategy stopped / won't startExchange connection failedAI output not what I meantBacktest does not runMissing market dataPaper results differ

When reporting, include

  • Time and page URL;
  • What you clicked;
  • The exact error text or a screenshot;
  • For strategies: the name plus relevant entries from its event history.

On this page

  1. Pick by symptom
  2. When reporting, include
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This documentation is for informational and educational purposes only and is not investment advice. Digital assets are volatile, and past performance does not guarantee future results.

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