Troubleshooting
Published Jun 22, 2026 · Updated Sep 6, 2026
Find the page matching your symptom—don’t redo the whole flow blindly.
Pick by symptom
Strategy stopped / won't startExchange connection failedOld Chat Generator UnavailableBacktest does not runMissing market dataPaper results differ
When reporting, include
- Time and page URL;
- What you clicked;
- The exact error text or a screenshot;
- For strategies: the name plus relevant entries from its event history.
Send it to support@alphafox.app—the more complete the report, the faster the fix. Never include API keys, secrets, or private keys.