Troubleshooting
Published Jun 22, 2026 · Updated Oct 16, 2026
Find the page that matches what you see, note the exact message on screen, and follow that page; there is no need to redo the whole flow.
Pick by symptom
| What you see | Where to go |
|---|---|
| The strategy shows Failed or Stopped, “Runtime status” shows an error, or Start / restart errors | Strategy Not Starting or Stopped |
| The connection test fails when adding a trading account, wallet authorization fails, or an account shows Permission error or Sync error | Exchange Connection Failed |
| A backtest says “Backtest engine failed to load”, “Incomplete market data”, or “Backtest failed”, or a finished backtest fails to save | Backtest Does Not Run |
| A chart is blank, shows “Chart temporarily unavailable”, keeps loading, or a Trading Terminal panel is empty | Missing Market Data |
| Backtest, paper, and live results don’t line up | Paper, Backtest, and Live Differences |
Strategy stopped / won't startExchange connection failedBacktest does not runMissing market dataPaper results differ
What should a report include?
- Time and page URL;
- The steps you took;
- The exact message or a screenshot;
- For strategies: the name or strategy ID plus relevant entries from “Strategy Events”.
Send it to support@alphafox.app; the more complete the report, the faster the fix. Never include API keys, secrets, or private keys.